View Issue Details

IDProjectCategoryView StatusLast Update
0001043K18X001.00 SKB SWANSW Issuepublic2021-12-22 11:27
Reporter(ALTech) Wooshin Kang Assigned To(ALTech) Wooshin Kang Due Date2020-12-11 14:31
PriorityhighSeveritys2-severeReproducibilityalways
Status closedResolutionfixed 
Summary0001043: [SWAN] HDMI Black Screen issue.
DescriptionAfter i change hdmi resolution from 720P to automatic, there is black screen in TV but not displayed "no signal" on TV screen.
I have attached movie,log file.
Please check it.

Steps To ReproduceAbout reproduce step, Please check attached movie.

Additional InformationS/W version : 19.522.13
TV information : This TV is from eMart and you already know this tv because eagle box had some issue in it.
  
TagsNo tags attached.
Attach Tags

Users monitoring this issue

User List (SW) Jerry Lin

Activities

(ALTech) Wooshin Kang

2020-12-02 13:51

developer   ~0005257

reproduced step movie
emart_tv.mp4 (9,039,523 bytes)   

(ALTech) Wooshin Kang

2020-12-02 13:52

developer   ~0005258

log message.

(ALTech) Wooshin Kang

2020-12-02 13:53

developer   ~0005259

tv information

(SW) Jacky Chiang

2020-12-03 12:02

manager   ~0005281

Hi Kerwin,

    Please help to investigate this issue according to the finding on Eagle box.

(SW) Kerwin Chen

2020-12-03 16:14

developer   ~0005293

Hi Wooshin,

Please help to get EDID of that eMart TV.
( console:/ # test_disp edid read > /sdcard/eMart_edid.txt )

Thanks !

(ALTech) Wooshin Kang

2020-12-04 09:25

developer   ~0005295

Hi, kerwin

Please check attached file.

Thanks.
eMart_edid.txt (902 bytes)   
<<<<< OSAL Init
MV_Time_Init OK.
disp_test.c,main: Start!
Create disp service OK
Create AMP_Factory Library OK
00
ff
ff
ff
ff
ff
ff
00
2e
83
00
65
01
00
00
00
0a
1e
01
03
80
5d
34
78
0a
f0
65
98
57
51
91
27
21
50
54
21
08
00
81
80
a9
c0
01
01
01
01
01
01
01
01
01
01
01
01
08
e8
00
30
f2
70
5a
80
b0
58
8a
00
c4
8e
21
00
00
1e
02
3a
80
18
71
38
2d
40
58
2c
45
00
a2
0b
32
00
00
1e
00
00
00
fc
00
45
6c
65
63
74
72
6f
20
4d
41
4e
0a
20
00
00
00
fd
00
17
3d
1f
8c
3c
00
0a
20
20
20
20
20
20
01
5d
02
03
53
72
5b
90
1f
05
14
84
13
03
12
07
16
02
11
06
15
20
21
22
5d
5f
60
61
62
64
65
66
5e
63
29
09
0f
07
15
07
50
55
07
01
83
01
00
00
6e
03
0c
00
30
00
78
44
20
00
80
01
02
03
04
67
d8
5d
c4
01
78
80
07
e3
05
43
01
e5
0f
00
80
19
00
e3
06
05
01
01
1d
80
18
71
1c
16
20
58
2c
25
00
c4
8e
21
00
00
9e
01
1d
00
72
51
d0
1e
20
6e
28
55
00
c4
8e
21
00
00
1e
00
00
00
00
00
00
00
00
9c
disp_test.c,main: End!
eMart_edid.txt (902 bytes)   

(SW) Kerwin Chen

2020-12-04 18:16

developer   ~0005314

Hi Wooshin,

Thanks for the EDID data.
Could you try to set resolution by 'test_disp' command ?
If it is fine, I think we need to review BTF HAL implementation.

==== command ====
test_disp setres [Resolution ID] [BitDepth] [Color fmt] [Aspect Ratio]
console:/ # test_disp setres 64 1 3 2

(ALTech) Wooshin Kang

2020-12-07 09:28

developer   ~0005317

Hi Kerwin,

When i use "test_disp setres 64 1 3 2", I can see.

thanks.

(SW) Jerry Lin

2020-12-10 19:58

developer   ~0005412

Hi Wooshin,
I add debug log message. Please help to replace the so file and grab the log.
===== command ====
adb connect 211.44.3.105:5815
adb root
adb connect 211.44.3.105:5815
adb remount
adb push libbtvhal_setting.so /vendor/lib/
adb reboot

and If you replace a shorter HDMI cable that can support 4kp60 resolution, will you still see the same problem?

Thanks.
Jerry

(SW) Jerry Lin

2020-12-10 20:01

developer  

libbtvhal_setting.so (128,536 bytes)

(ALTech) SY Yoon

2020-12-11 08:56

developer   ~0005417

@Jerry Lin,

We tested 2 cables.
I updated lib file first, and captured the log file with 2 cables.
One has the issue when change Screen resolution from 720p to Auto(UHD).
And the other one is OK.

SWAN_OK_UHD.zip : No issue log
SWAN_NO_UHD.zip : No video after changing Screen resolution to Auto(USD).
SWAN_OK_UHD.zip (724,002 bytes)
SWAN_NO_UHD.zip (876,642 bytes)

(SW) Jerry Lin

2020-12-18 14:28

developer   ~0005516

Hi Wooshin,
We have tested the patch provided by Synaptics, but Synaptics still needs to confirm some issues.
Our hardware has also been modified for HDMI signal strength and will be verified in DVT build.

Jerry

(ALTech) Wooshin Kang

2020-12-18 21:51

developer   ~0005518

Hi jerry,

Ok, I will do test it if i get new BD.

Thanks.

(SW) Jerry Lin

2021-02-02 19:36

developer   ~0006012

Hi Wooshin,
We used a long hdmi cable test on the DVT board and the result seemed to be the same.
We have asked HW to confirm if there are other problems,
We also check our long HDMI cable on AI2 and the result seemed to be the same.

Do you have the same situation when using a long hdmi cable on AI2 ?

Jerry

(ALTech) Wooshin Kang

2021-02-02 21:55

developer   ~0006018

Hi Jerry,

What meter is cable for long hdmi cable ?
Please give information about long cable. And then I will find that cable and do test.

Thanks.

(SW) Jerry Lin

2021-02-04 16:07

developer   ~0006034

Hi Wooshin,
SKB provides us with a 1.5 meter long HDMI cable for HW for SI test.
This HDMI cable is normal to test the resolution switching,
but when we connect two identical HDMI cables in series to test the resolution switching,
it is abnormal.

I remember that you also used two HDMI cable with different lengths to test.
One can switch the resolution normally , the other is not.

Jerry

(ALTech) Wooshin Kang

2021-02-08 19:18

developer   ~0006058

I will do test in DVT.
Thanks.

(SW) Jerry Lin

2021-12-22 11:09

developer   ~0008994

Hi Wooshin,
HW had changed the hardware design in DVT, if there is no problem, let's close it.

Thanks.

(ALTech) Wooshin Kang

2021-12-22 11:27

developer   ~0009000

No issue in current version

Issue History

Date Modified Username Field Change
2020-12-02 13:50 (ALTech) Wooshin Kang New Issue
2020-12-02 13:50 (ALTech) Wooshin Kang Status new => assigned
2020-12-02 13:50 (ALTech) Wooshin Kang Assigned To => (SW) Jacky Chiang
2020-12-02 13:51 (ALTech) Wooshin Kang File Added: emart_tv.mp4
2020-12-02 13:51 (ALTech) Wooshin Kang Note Added: 0005257
2020-12-02 13:52 (ALTech) Wooshin Kang File Added: BFX-UA300_20201202-091118.zip
2020-12-02 13:52 (ALTech) Wooshin Kang Note Added: 0005258
2020-12-02 13:53 (ALTech) Wooshin Kang File Added: KakaoTalk_20201202_143350971_01.jpg
2020-12-02 13:53 (ALTech) Wooshin Kang File Added: KakaoTalk_20201202_143350971_02.jpg
2020-12-02 13:53 (ALTech) Wooshin Kang Note Added: 0005259
2020-12-03 11:58 (SW) Jacky Chiang Assigned To (SW) Jacky Chiang => (SW) Kerwin Chen
2020-12-03 12:02 (SW) Jacky Chiang Note Added: 0005281
2020-12-03 16:14 (SW) Kerwin Chen Note Added: 0005293
2020-12-03 16:17 (SW) Kerwin Chen Assigned To (SW) Kerwin Chen => (ALTech) Wooshin Kang
2020-12-03 16:17 (SW) Kerwin Chen Status assigned => feedback
2020-12-04 09:25 (ALTech) Wooshin Kang File Added: eMart_edid.txt
2020-12-04 09:25 (ALTech) Wooshin Kang Note Added: 0005295
2020-12-04 18:16 (SW) Kerwin Chen Note Added: 0005314
2020-12-07 09:28 (ALTech) Wooshin Kang Note Added: 0005317
2020-12-07 11:48 (SW) Jacky Chiang Issue Monitored: (SW) Jerry Lin
2020-12-07 17:24 (ALTech) Wooshin Kang Assigned To (ALTech) Wooshin Kang => (SW) Kerwin Chen
2020-12-10 19:58 (SW) Jerry Lin Note Added: 0005412
2020-12-10 20:01 (SW) Jerry Lin File Added: libbtvhal_setting.so
2020-12-11 08:56 (ALTech) SY Yoon File Added: SWAN_OK_UHD.zip
2020-12-11 08:56 (ALTech) SY Yoon File Added: SWAN_NO_UHD.zip
2020-12-11 08:56 (ALTech) SY Yoon Note Added: 0005417
2020-12-13 13:10 (SW) Jacky Chiang Assigned To (SW) Kerwin Chen => (SW) Jerry Lin
2020-12-18 14:28 (SW) Jerry Lin Note Added: 0005516
2020-12-18 21:51 (ALTech) Wooshin Kang Note Added: 0005518
2020-12-18 21:51 (ALTech) Wooshin Kang Status feedback => assigned
2021-02-02 19:36 (SW) Jerry Lin Note Added: 0006012
2021-02-02 21:55 (ALTech) Wooshin Kang Note Added: 0006018
2021-02-04 16:07 (SW) Jerry Lin Note Added: 0006034
2021-02-08 19:18 (ALTech) Wooshin Kang Note Added: 0006058
2021-03-03 08:55 (SW) Jerry Lin Assigned To (SW) Jerry Lin => (ALTech) Wooshin Kang
2021-12-22 11:09 (SW) Jerry Lin Status assigned => resolved
2021-12-22 11:09 (SW) Jerry Lin Resolution open => fixed
2021-12-22 11:09 (SW) Jerry Lin Note Added: 0008994
2021-12-22 11:27 (ALTech) Wooshin Kang Status resolved => closed
2021-12-22 11:27 (ALTech) Wooshin Kang Note Added: 0009000